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PLEASE WATCH THE ABOVE VIDEO BEFORE SUBMITTING YOUR CV THROUGH FOR ANY OF THE MENTIONED POSITIONS BELOW.  SUBSCRIBE TO OUR YOUTUBE CHANNEL ON THE LINK IN THE VIDEO FOR IMPORTANT INFORMATION AND TIPS THAT WILL HELP YOU IN SECURING SUITABLE EMPLOYMENT.                    

 

Date Posted: 13 February 2020    

Date Posted: 13 February 2020   

Date Posted: 19 February 2020   

 

Date Posted: 19 February 2020   

 

Date Posted: 19 February 2020     

We are looking for a skilled Call Center Manager who can lead our representatives to better performance and improve service quality. The Call Center Manager will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful Call Center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Responsibilities

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Requirements

  • More education or experience in the related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

 

 

Date Posted: 22 February 2020 

Our client based in Midrand, Johannesburg is in search of a Payroll Clerk.  Package negotiable .  Please watch the above video before sending through your application, email CV and experience to admin@xperiencedplacements.co.za

 

 

Date Posted: 22 February 2020 

 

 

Date Posted: 22 February 2020   

 

 

Date Posted: 23 February 2020   

 

 

Date Posted: 23 February 2020   

Date Posted: 26 February 2020   

 

 

Date Posted: 26 February 2020  

 

 

Date Posted: 28 February 2020   

 

 

Date Posted: 28 February 2020    

 

 

Date Posted: 28 February 2020     

Job Purpose:

 Ensures proper flow of office procedures, and supports the office directors by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.

Job Duties:

  • Communicates with relevant agencies to produce travel itineraries for business directors and employee events
  • Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
  • Manages correspondence by answering emails and sorting mail
  • Assists in planning and arranging events, including organising catering
  • Handles expenses and billing cycles
  • Manages reception area and looks after visitors
  • Answers phone calls and transfers them as necessary
  • Drafts, formats, and prints relevant documents
  • Maintains stock lists and orders office supplies as needed
  • Manages staff expense requests
  • Interacts with directors and carries out their requests
  • Creates agendas and takes meeting notes
  • Assists in purchase orders and invoicing
  • Maintains accurate records for employee holiday requests
  • Manages outgoing post and records data on special deliveries
  • Photocopies and files appropriate documents as needed
  • Attends workshops and conferences when requested
  • May take care of website functions and social media profiles

Skills and Qualifications:

Prior Office Management Experience Preferred; Strong Attention to Detail; Ability to Work Without Supervision; Excellent Time Management Skills; Exceptional Communication and Customer Service Skills; Technical Skills, Including Proficiency With Microsoft Office Programs; Strong Prioritisation and Organisation Skills; Ability to Handle Confidential Information; Strong Record Keeping Skills; Presentation Skills, Including Welcoming Guests to Events; Ability to Multitask

 

 

Date Posted: 01 March 2020  

 

 

Date Posted: 21 February 2020    

 

 

Date Posted: 01 March 2020    

We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.  We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.  To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.  We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.  Ultimately, you’ll maintain strong relationships with our clients to boost our brand and profits in the long-run.

Job Responsibilities

  • Create and enforce plans that will help meet the needs of customers
  • Build long-term relationships with clients and customers
  • Work quickly to address and resolve customer issues
  • Notify the sales team of new sales and cross-selling opportunities
  • Become familiar with the competition to stay ahead of them
  • Encourage high-sales and good customer service practices
  • Create strategies and work with clients to boost their brand
  • Help promote and maintain a positive company image

Job Requirements

  • Intuitive to customers needs
  • Strong communication and interpersonal skills and the ability to build and maintain relationships
  • A background in customer service or sales is a plus
  • Must understand customer relationship management (CRM)
  • Strategic thinker and ability to analyze and solve problems quickly
  • Ability to work well with others and lead a team
  • Knowledge of math and numbers
  • Attentive to detail and organized
  • Must be self-motivated, flexible and able to manage several jobs at one time

 

Date Posted: 03 March 2020    

Job Purpose:

 Ensures proper flow of office procedures, and supports the office directors by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.

Job Duties:

  • Communicates with relevant agencies to produce travel itineraries for business directors and employee events
  • Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
  • Manages correspondence by answering emails and sorting mail
  • Assists in planning and arranging events, including organising catering
  • Handles expenses and billing cycles
  • Manages reception area and looks after visitors
  • Answers phone calls and transfers them as necessary
  • Drafts, formats, and prints relevant documents
  • Maintains stock lists and orders office supplies as needed
  • Manages staff expense requests
  • Interacts with directors and carries out their requests
  • Creates agendas and takes meeting notes
  • Assists in purchase orders and invoicing
  • Maintains accurate records for employee holiday requests
  • Manages outgoing post and records data on special deliveries
  • Photocopies and files appropriate documents as needed
  • Attends workshops and conferences when requested
  • May take care of website functions and social media profiles

Skills and Qualifications:

Prior Office Management Experience Preferred; Strong Attention to Detail; Ability to Work Without Supervision; Excellent Time Management Skills; Exceptional Communication and Customer Service Skills; Technical Skills, Including Proficiency With Microsoft Office Programs; Strong Prioritisation and Organisation Skills; Ability to Handle Confidential Information; Strong Record Keeping Skills; Presentation Skills, Including Welcoming Guests to Events; Ability to Multitask

 

Date Posted: 03 March 2020    

 

Date Posted: 03 March 2020     

You will be required to work closely with senior managerial or executive staff to provide administrative support, usually on a one-to-one basis. You will play a pivotal role in helping management to make best use of their time with administrative and secretarial tasks. You will be at the heart of the business or organisation. Working alongside your manager, you will prove invaluable in helping support them with the day-to-day running of the business with administrative and secretarial work.

Job Role: 

PA duties can include everything from helping with time and daily management, scheduling of meetings, correspondence, and note-taking. You can also expect to answer phone calls, take notes, schedule meetings and send emails on behalf of your manager as well as organise events.

Responsibilities: 

  • Acting as a first point of contact: dealing with correspondence and phone calls.
  • Managing diaries and organising meetings and appointments. Many PAs control access to the manager/executive.
  • Booking and arranging travel, transport and accommodation.
  • Organising events and conferences.
  • Reminding the manager/executive of important tasks and deadlines.
  • Typing, compiling and preparing reports, presentations and correspondence.
  • Managing databases and filing systems.
  • Implementing and maintaining procedures/administrative systems.
  • Liaising with staff, suppliers and clients.
  • Collating and filing expenses.
  • Conducting research on behalf of the manager.
  • Organising the manager’s personal commitments including travel or childcare.

 

Date Posted:  08 March 2020   

 

 

Date Posted: 08 March 2020 

 

 

Date Posted: 08 March 2020     

 

 

Date Posted: 08 March 2020    

Salary: Commission Based – Tiered, the higher the number of sales achieved, the higher the commission e.g.1 sale per day for the month = R5000 a month income.

We are looking for experienced Call Center Agents X 3 (Outbound Sales).  Candidates should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge and understanding of products and services to be offered.

Requirements

  • Minimum 1-year outbound (not inbound) sales call centre experience.
  • Must have either sold a financial services product in the past or have experience in debt collection.
  • Candidates must be willing to work on commission only (no salary advances)
  • Preferably Zulu speaking but not a requirement.
  • Grade 10 or Grade 12 Mathematics pass.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving and conflict resolution skills.
  • Decisiveness and attention to detail.
  • A polite and professional phone voice.